Still Have Questions?

No Worries. We Have Answers.

Still Have Questions?

No Worries. We Have Answers.
Category
Placing an Order
How exactly do you customize my pup's nutritional plan?
We've created a proprietary Nutrition Planner that uses an algorithm created by a team of Certified Pet Nutritionists. It takes into account your pup's age, breed, weight, activity level, sensitivities, allergies, likes and dislikes. It's free so give it a try.
How long does it take to receive my order?
Orders ship out the same day (1pm EST cut-off for standard shipping and 3pm EST for expedited shipping) from our warehouse in Kansas and can arrive at your home anywhere between 2-8 days, depending on your location. If you need your order sooner, we provide expedited shipping at great rates on our checkout page.
Is Hungry Bark available without a subscription?
Yes, you can purchase a single product one time or sign up for a subscription to maximize your savings.
What are acceptable payment methods?
We accept Mastercard, Visa, American Express and PayPal
How do I make changes to an order that I already placed?
In order to ship as quickly as possible, we start processing orders as soon as we receive them, so we unfortunately cannot make changes. However, when you receive your order, you’ll be able to easily return any items through the website or you can contact us and we’ll be happy to do that for you.
Subscribe & Save
How does Subscribe + Save work?
Subscribe & Save lets you schedule regular deliveries of your Hungry Bark products directly to your door, so you never run out ever again. If that wasn't enough, there's another big reason to join. Subscribers get 10% off any orders through the program!
How can I manage my subscription once I sign up?
Managing your subscription (products, frequency, billing information, address) is easy. Log into your account and manage your subscription settings in your account profile.
Can I change the products in my subscription?
If you are on a Hungry Bark subscription plan, you can make order modifications up until the date of shipment. Just log into our account and edit!
Is there any minimum commitment when I sign up for a subscription?
Our Subscribe & Save program has no minimum commitment whatsoever. Log into your account to modify, skip or cancel deliveries whenever you like.
Will I receive reminders before my next delivery?
Yes. You will receive email reminders of your upcoming shipment, just in case you'd like to make any changes in advance.
How do I cancel my subscription?
Canceling is simple. Just head to hungrybark.com and log in to your account. Head to profile settings and manage your subscription preferences.
What if I am traveling?
Traveling? Out of town? No problem. Pause or skip deliveries while you're way.
Can I skip or change the frequencies of my deliveries?
Managing your subscription delivery frequencies is simple. Log into your account and manage your subscription settings in your account profile.
Can I change my recipe?
If you are on a Hungry Bark subscription plan, you can make order modifications up until the date of shipment. Just log into your account and edit!
Shipping & Returns
What is your return policy?
"Our return process is simple and hassle free.

Open Product: If you or your pooch are unhappy with any items on your first try, let us know and we'll provide you with a 100% refund within 30 days of purchase.

Sealed Product: Changed your mind? No problem there either. Simply send us back the product and we'll refund you your purchase price - we'll even pay for the shipping back. "
Where do you deliver?
We deliver everywhere in the US, including Alaska + Hawaii.
What if my pup doesn't like your products?
In the rare instance your pup doesn't take to our products, we provide a full refund on any item within 30 days of purchase on your first try.
What if I don't receive my package?
On the rare occasion you don't receive your package, contact our customer support team through our Contact Us page.
What if I am not home when my order is delivered?
Our deliveries do not require signature. Your delivery driver will drop your package off at your front porch and will be waiting for you upon your arrival.
Misc.
How do I update my account information?
Changing your account information is easy. Log into your account and update your account info in your account profile.
How do I update my payment information?
Updating your payment information is easy. Just log into your account and make your changes through our secure website or you can call us at 1-833-YES-BARK and we'll do it for you.
How do I contact customer support?
There are lots of ways to get a hold of us! Visit our Contact Us page for more information.
Our Products
Where do you make Hungry Bark Products?
All of our Hungry Bark products are manufactured right here in the U.S.
Who creates the recipes and formulas for your products?
We work with a team of top animal nutritionists and vets to help us create every one of our products.
Where do you source your ingredients?
We source our ingredients from the most trusted suppliers and farmers. While we source most of our ingredients right here in the US, we also go as far as New Zealand, Australia and Europe to find the very best.
What ingredients do you use?
All of our ingredients and their benefits can be found listed on the ingredients page of our website.
Why is kibble better than other formats for dogs?
Decades of science has shown that kibble is the go-to format for providing your dogs with all the essential nutrients safely and effectively. It also supports healthy teeth for your pup. By formulating Hungry Bark with fresh whole food superfood ingredients, we are confident that we are providing the proper balanced nutrition for your dog. Only you can decide whats best for your dog - but we decided that Hungry Bark was what we wanted to make and feed our own dogs.
What steps are taken to ensure your food is safe?
Our facilities test all incoming ingredients thoroughly when they arrive from our suppliers. We conduct quantifiable testing for fats, proteins and fiber. We also perform mycotoxin testing on all grains and pathogen testing from an ISO accredited 3rd party lab. After production, we test finished product before any product is released for sale.
I have specific diet or nutrition questions for my pup, who can I speak to?
At Hungry Bark we have staff Certified Pet Nutritionist available to readily answer your questions. Contact our Customer Service team through our contact page.
What's the purpose of your Nutritional Planner?
Every dog is different and so their nutritional needs are also different. Things like breed, activity level, allergies, sensitivities and lifestyle all have an impact on how your pup should eat and supplement. Our Nutrition Planner factors in all of these factors and uses our proprietary algorithm to create the right nutritional plan for your pup.
Are your products tested by independent labs?
Yes. All production runs are tested by ISO-certified independent testing labs before they are made available for sale.
How do you ensure that your products are free or salmonella, bacteria and/or other harmful toxins?
We create each of our products in state-of-the-art facilities with scrupulous cleanliness. In addition, all production runs are tested by ISO-certified independent testing labs before they are made available for sale. No shortcuts, no excuses.
What if my pup doesn't like it?
In the rare instance your pup doesn't take to our products, we provide a full refund on any item within 30 days of purchase on your first try.
Our Kibble
Should I buy grain or grain-free?
When it comes to deciding whether your dog needs to be on a grain-free diet or a grain diet the answer lies within you. You are the pet parent. You can see your dog’s stool, generalized health and weight patterns. We highly recommend that you go through our Nutritional Planner on this website and tell us all about your pup. Let our proprietary algorithm go to work and pick the perfect recipe for your pup. Go ahead and give it a shot - it's Free!
What if I have a puppy? Is Hungry Bark for puppies too?
Yes - Absolutely. All Hungry Bark recipes are specially formulated for all life stages including puppy. Puppies do have unique caloric needs so make sure to follow the special puppy feeding instructions on the package or get your free customized plan by taking the Pup Quiz™.
How do I transition my dog to Hungry Bark from my current food?
Our recommended transition guidelines are listed on our website and broken down per product.
How do you calculate how much food I need?
Our Nutrition Planner uses a proprietary algorithm created by a team of Certified Pet Nutritionists. It takes into account your pup's age, breed, weight, activity level, sensitivities/allergies and likes/dislikes.
What is guaranteed analysis?
In essence, Guaranteed Analysis is the pet food industry's version of the Nutrition Facts “panel” printed on every package of human food sold in the U.S. and Canada. The purpose of the Guaranteed Analysis panel is to make it easy for consumers to compare four critical nutrients - protein, fat, fiber, moisture.
Have you had any product recalls on Hungry Bark recipes or your facility?
Neither Hungry Bark nor its kibble manufacturing facility have had any product recalls... and we plan to keep it that way!
What's so special about your kibble packaging?
Our Ever-Fresh locking interior ensures your premium kibble stays fresh out of the oven and delivered to your door. Our Ever-Fresh Re-Seal lock ensures your super premium kibble stays top-quality until the last morsel is gone. No more stale dog food, no more sad pups. Our ultra-thick lining prevents against tears, hungry chews, and pests - all while keeping the goods fresher longer. We wouldn’t be making the world a better place for dogs if we weren’t helping to make the world better, too. Every Hungry Bark bag is made with recycled materials. Your food won’t go to waste - your packaging shouldn’t either.
What makes Hungry Bark kibble different?
Hungry Bark kibble recipes are different in many ways. It starts with the formulations and ingredients that go into every recipe, where and how its made and ends with how its packaged and shipped to you.
How do I choose the best recipe for my pup?
We've created a custom Nutrition Planner to help take the guess-work out of this decision. If you'd like our custom recommendation for your pup, head to our website and go through our Nutrition Planner.
What if my dog has allergies?
We've built this consideration into our custom Nutrition Planner which was built by Certified Pet Nutritionists. We recommend getting started there for the best recommendations.
What if my dog is a working dog?
We've built this consideration into our custom Nutrition Planner which was built by Certified Pet Nutritionists. We recommend getting started there for the best recommendations.
What if I have a senior dog?
We've built this consideration into our custom Nutrition Planner which was built by Certified Pet Nutritionists. We recommend getting started there for the best recommendations.
Why do you only sell 4lb and 12lb kibble bags?
The moment a kibble food bag is opened, the product freshness is diminished day after day. It is our belief that by providing smaller bag sizes, your products will remain fresher, longer.
What is a superfood?
Superfoods are foods that are very dense in nutrients. They provide an extraordinary amount of nutrients and very few calories. They contain a high volume of vitamins, minerals and antioxidants. In other words... they pack a punch!
What does slow cooked mean?
Slow-cooking addresses one of the key areas pet parents like yourself are looking for - Kibble that retains more nutrients and flavors. Cooking at high heat diminishes the nutrient content on foods. This is true for all cooking - even that piece of chicken you cook on your grill or the head of broccoli you steam. Slow cooking conversely, creates a higher starch conversion which can lead to increased stamina and energy in pets.
What is NutriPower™?
NutriPower™ is our proprietary advanced nutritional blend of superfood ingredients that we use in each of our kibble recipes.
Why is it better to NOT have corn or soy in your recipes?
It is better to not have corn or soy in your pup's kibble as most of these crops are genetically modified. What does that mean? The farmer's are spraying more and more herbicides on these plants to help them grow weed and insect free. This is not something you want to give any of your furry friends in their diets.
Can I easily transition my dog between the different Hungry Bark recipes?
Transitioning your dog from different protein sources will help if you have a sensitive tummy dog. When changing from one protein source to another in Hungry Bark's line-up, make sure to allow for at least a week of slowly transitioning from one food to the next. Rotational diets, or changing up proteins is the best thing we can do for our pet's, as long as they have good digestive health, as this allows the dog to have fewer allergies and they get different nutrients from different protein sources. Hungry Bark Protein Mix-Ins are an excellent way to do this without changing the kibble itself.
What if my dog has a difficult time transitioning to Hungry Bark?
If your pup is shying away from our kibble, we include sample packs of our other recipe flavors for your convenience on the first order. If your pup has a difficult time transitioning to Hungry Bark, we recommend consulting with one of our Certified Pet Nutritionists. Simply reach out through our contact page to be put in contact with one of our nutritionists.
Why are probiotics added to your recipes?
According to research, roughly 70 percent of your pups immune system relies on its gut or tummy health. The addition of probiotics in your pup's nutrition plan eliminates harmful bacteria not only from its gastrointestinal tract but also from other vital organs. Maintaining a good level of probiotics in your pup's body supports its overall health and prevents pathogens.
Why are Omega-3 fatty acids important?
Omega-3 fatty acids are one of the most poweerful supplements you can as part of your pup's nutritional plan. Numerous studies have shown that omega-3 fatty acids have powerful effects on the health of our furry friends. Omega-3 fatty acids have been shown to support the development if the brian in puppies, the strengthening of your pup's immune system, the reduction of inflammation in your pup, the increase in the ability to fight cancer and the benefit of overall heart health.
How were your kibble recipes formulated?
Our kibble recipes were all formulated by leading pet nutritionists under the directive to create something unique that transcends modern-day dog food recipes. No expense was spared when determining what ingredients were best for our pup's bodies and taste buds. The result was Hungry Bark. No shortcuts. No excuses.
Our Supplement Chews
What is a supplement chew?
Hungry Bark Supplement Chews are tasty treats that are made with functional ingredients that help support things like healthy bones, joints anxiety, skin and coat, digestion and complete health. Your pups will love them and you'll love giving them to them.
Are supplement chews easy to give to dogs?
Are they easy you ask? Oh yeah! With flavors like Chicken & Cheese, Duck & Cheese, Beef & Bacon, Turkey & Coconut, and Salmon your pup will eat them right up.
How do I know which supplement chews are best for my dog?
While our products are well-labeled to highlight the benefits of each formula, we highly recommend you go through our Nutritional Planner so that we can make recommendations for your pup based on breed, age, weight, allergies and lifestyle. It's fast, easy and you can get a discount on your purchase.
What is the right dosage for my dog?
Dosing is determined buy weight and is listed on each label which can be viewed on the product page. We also highly recommend that you go through our Nutritonal Planner so that we can make recommendations for your pup based on breed, age, weight, allergies and lifestyle. It's fast, easy and you can get a discount on your purchase.
Can puppies have supplement chews?
Yes. Our Hungry Bark Supplement Chews are ideal for both puppies and adult dogs.
Can I give my dog too many supplement chews?
Anything in excess is bad. We recommend that you adhere to our dosing guidelines no matter how much your pup begs and stares at you with their "puppy eyes".
Our Mix-Ins
What exactly are protein mix-ins?
Protein Mix-Ins are raw freeze-dried ground single proteins that are packed with taste pups love and the nutrients they deserve. Mix it right in with their kibble and watch them lick the bowl clean! Our mix-ins contain no artificial preservatives, additives or fillers. Hungry Bark Mix-ins are especially great for active dogs and picky eaters.
Why should I give my dog protein mix-ins?
Lets be honest. Pups eat the same thing for breakfast, lunch and dinner. Protein Mix-Ins allow for a hassle-free form of variety in their food, without a big commitment.
What's the best way to add protein mix-ins with my dog food?
We recommend using a measuring spoon to scoop some Protein Mix-in into your kibble + stir! Check the packaging for detailed feeding instructions.
Can I add protein mix-ins to another brand of dog food?
Yes, you can add Protein Mix-ins to spice up any kibble or even wet dog food. You can thank us later!
About Hungry Bark
What is Hungry Bark's mission statement?
At Hungry Bark, our mission is to create a better life for dog's and their humans.
Does Hungry Bark have Core Values?
Yes we do and we're very proud of all 9 of them. In fact, our entire company participated in drafting these core values and we guide every decision at Hungry Bark around these very values. Here they are:

1. Love dogs and give back to dogs in need.
2. Obsess over our community and customers.
3. Give a poop and do something about it.
4. Bring swagger without ego, be bold but not reckless.
5. Be authentic in everything you do.
6. Be reliable
7. Think like an owner
8. Champion Change, Embrace Challenge (Cha-Cha)
9. Create Joy and Have Fun!
Hungry Bark Charities
How does Hungry Bark give back to dogs in need?
At Hungry Bark we believe that dogs deserve better. Through our Round Up for Pups™ program, our customers are encouraged to round-up their purchases at the end of every sale. We then do a 100% match of their donation and distribute the funds to some of the country's top rescue organizations. In addition, we also donate product to these rescue organizations. With your help and our commitment, we are making a difference in the lives on dogs around the world.
How does Hungry Bark decide what charities to donate to?
Picking our charity partners is a big deal at Hungry Bark. There are 2 main criteria we focus on.
1. What are they doing to help dogs in need live their best lives?
2. How much of the money donated goes directly to those dogs in need after expenses?

If you know of a charity that you believe would be a good fit for our community, please contact us so that we may reach out to them.
Misc
Why did you create Hungry Bark?
We believe that feeding our pups quality nutrition should be taken as seriously as we take our own nutrition. There have been huge advancements in human nutritiuon, yet our pup's nutrition hasn't kept us. Until now! We have used superfoods, quality protein and advanced supplementation to create a super premium nutritional products for all pups.
Why should I trust Hungry Bark?
At Hungry Bark we have worked with industry-leading pet nutritionists and vets to help us create super nutritious recipes and supplements using the best ingredients from trusted suppliers and farmers. Our products are made in safe, trusted facilities and are thoroughly tested for safety and quality by leading independent testing labs. Our kibble manufacturing facility is level 2 SFQ certified for food safety and has never had a recall in its history. It is GFSI (Global Food Safety Initiative) certified and covers Good Agricultural Practices (GAPs), Good Manufacturing Practices (GMPs), Good Distribution Practices (GDPs) and Hazard Analysis & Critical Control Points (HACCP). Bottom line is you can absolutely trust us.