Still Have Questions?

No Worries. We Have Answers.

Still Have Questions?

No Worries. We Have Answers.
Category
Placing an Order
Is Hungry Bark available without a subscription?
All Hungry Bark products require a subscription. We do this so that you never run out of your dog’s favorite products. You can easily manage your subscription by adjusting shipping dates, frequency and pause a subscription at any time.
How long does it take to receive my order?
Non-Custom Meal Plan orders are shipped the very next business day from the time the order is placed. Custom Meal Plan orders are shipped out within 3 business days from our warehouse in Pennsylvania and can arrive at your home anywhere between 2-8 days, depending on your location. If you need your order sooner, we provide expedited shipping at great rates on our checkout page.
What are acceptable payment methods?
We accept Mastercard, Visa, American Express, PayPal and Google Pay.
How do I make changes to an order that I already placed?
In order to ship as quickly as possible, we start processing orders as soon as we receive them, so we unfortunately cannot make changes. However, when you receive your order, you’ll be able to easily return any items through the website or you can contact us and we’ll be happy to do that for you.
Subscribe & Save
How does Subscribe + Save work?
Subscribe & Save lets you schedule regular deliveries of your Hungry Bark products directly to your door, so you never run out ever again. If that wasn't enough, there's another big reason to join. Subscribers get 10% off their first order and 10% off any subsequent orders through the program!

But wait... there's more! Our Bark Pack Perks are loaded with amazing benefits including FREE e-Consultations with our Nutritionists, special discounts with partners, FREE access to our exclusive Facebook group, enhanced rewards and more!
How can I manage my subscription once I sign up?
Managing your subscription (products, frequency, billing information, address) is easy. Log into your account and manage your subscription settings in your account profile.
Can I change the products in my subscription?
If you are on a Hungry Bark subscription plan, you can make order modifications up until the date of shipment. Just log into our account and edit!
Is there any minimum commitment when I sign up for a subscription?
Our Subscribe & Save program has no minimum commitment whatsoever. Log into your account to modify, skip or cancel deliveries whenever you like.
How do I cancel my subscription?
Canceling is simple. Just head to hungrybark.com and log in to your account. Head to profile settings and manage your subscription preferences.
What if I am traveling?
Traveling? Out of town? No problem. Pause or skip deliveries while you're way.
Can I skip or change the frequencies of my deliveries?
Managing your subscription delivery frequencies is simple. Log into your account and manage your subscription settings in your account profile.
Shipping & Returns
What is your return policy?
Our return process is simple and hassle free.

Open Product: If you or your pooch are unhappy with any items on your first try, let us know and we'll provide you with a 100% refund within 30 days of purchase.

Sealed Product (excluding custom meal plans): Changed your mind? No problem there either. Simply send us back the product and we'll refund you your purchase price within 30 days of purchase (excluding shipping).
Where do you deliver?
We deliver everywhere in the continental US.
What if my pup doesn't like your products?
In the rare instance your pup doesn't take to our products, we provide a full refund on any item within 30 days of purchase on your first try.
What if I don't receive my package?
On the rare occasion you don't receive your package, contact our customer support team through our Contact Us page.
What if I am not home when my order is delivered?
Our deliveries do not require signature. Your delivery driver will drop your package off at your front porch and will be waiting for you upon your arrival.
Misc.
How do I update my account information?
Changing your account information is easy. Log into your account and update your account info in your account profile.
How do I update my payment information?
Updating your payment information is easy. Just log into your account and make your changes through our secure website or you can call us at 1-833-YES-BARK and we'll do it for you.
How do I contact customer support?
There are lots of ways to get a hold of us! Visit our Contact Us page for more information.
Our Products
Where do you make Hungry Bark Products?
All of our Hungry Bark products are manufactured right here in the U.S.
Are your products tested by independent labs?
Yes. All production runs are tested by ISO-certified independent testing labs before they are made available for sale.
Our Mix-Ins
What exactly are protein mix-ins?
Protein Mix-Ins are raw freeze-dried ground single proteins that are packed with taste pups love and the nutrients they deserve. Mix it right in with their dry food and watch them lick the bowl clean! Our mix-ins contain no artificial preservatives, additives or fillers. Hungry Bark Mix-ins are especially great for active dogs and picky eaters.
Why should I give my dog protein mix-ins?
Lets be honest. Pups eat the same thing for breakfast, lunch and dinner. Protein Mix-Ins allow for a hassle-free form of variety in their food, without a big commitment.
What's the best way to add protein mix-ins with my dog food?
We recommend using a measuring spoon to scoop some Protein Mix-in into your dry food + stir! Check the packaging for detailed feeding instructions.
Can I add protein mix-ins to another brand of dog food?
Yes, you can add Protein Mix-ins to spice up any dry food or even wet dog food. You can thank us later!
What kinds of food can I add Mix-Ins to?
Hungry Bark Mix-Ins can be added to any of your dogs food including fresh food, dry food, canned food, home-made food and/or raw food.
How do I know how much Mix-In to use?
We recommend using 1 tablespoon of Mix-In for each cup of dog food served.
Can I easily transition between Mix-In recipes?
Since Mix-Ins are made up of premium freeze-dried single ingredients, your dog should have no issues starting to use Mix-Ins or switching between different Mix-In recipes.
Is this okay for senior dogs?
Yes - Absolutely. All Hungry Bark Mix-Ins are specially formulated for all life stages including seniors.
What if I have a puppy? Is Hungry Bark for puppies too?
Yes - Absolutely. All Hungry Bark Mix-Ins are specially formulated for all life stages including puppy.
About Hungry Bark
What is Hungry Bark's mission statement?
At Hungry Bark, our mission is to create a better life for dog's and their humans.
Does Hungry Bark have Core Values?
Yes we do and we're very proud of all 9 of them. In fact, our entire company participated in drafting these core values and we guide every decision at Hungry Bark around these very values. Here they are:

1. Love dogs and give back to dogs in need.
2. Obsess over our community and customers.
3. Give a poop and do something about it.
4. Bring swagger without ego, be bold but not reckless.
5. Be authentic in everything you do.
6. Be reliable
7. Think like an owner
8. Champion Change, Embrace Challenge (Cha-Cha)
9. Create Joy and Have Fun!
Hungry Bark Charities
How does Hungry Bark give back to dogs in need?
At Hungry Bark we believe that dogs deserve better. Through our Round Up for Pups™ program, our customers are encouraged to round-up their purchases at the end of every sale. We then do a 100% match of their donation and distribute the funds to some of the country's top rescue organizations. In addition, we also donate product to these rescue organizations. With your help and our commitment, we are making a difference in the lives on dogs around the world.
How does Hungry Bark decide what charities to donate to?
Picking our charity partners is a big deal at Hungry Bark. There are 2 main criteria we focus on.
1. What are they doing to help dogs in need live their best lives?
2. How much of the money donated goes directly to those dogs in need after expenses?

If you know of a charity that you believe would be a good fit for our community, please contact us so that we may reach out to them.
Misc
Why did you create Hungry Bark?
We believe that feeding our pups quality nutrition should be taken as seriously as we take our own nutrition. There have been huge advancements in human nutritiuon, yet our pup's nutrition hasn't kept us. Until now! We have used superfoods, quality protein and advanced supplementation to create a super premium nutritional products for all pups.
Why should I trust Hungry Bark?
At Hungry Bark we have worked with industry-leading pet nutritionists and vets to help us create super nutritious recipes and supplements using the best ingredients from trusted suppliers and farmers. Our products are made in safe, trusted facilities and are thoroughly tested for safety and quality by leading independent testing labs. Our dry food manufacturing facility is level 2 SFQ certified for food safety and has never had a recall in its history. It is GFSI (Global Food Safety Initiative) certified and covers Good Agricultural Practices (GAPs), Good Manufacturing Practices (GMPs), Good Distribution Practices (GDPs) and Hazard Analysis & Critical Control Points (HACCP). Bottom line is you can absolutely trust us.